Be aware: Rates are always calculated from the duration of a record. The duration is often a rounded value and not the real difference between end and begin.

There are two rate types:

  • Hourly rate: will be used to calculate the records rate by multiplying it with the duration (see below)
  • Fixed rate: the value will be used to set the rate for every record, no matter how long the duration is

If any of the above is set to 0, the records rate will be set to 0. A fixed rate always wins over an hourly rate.

Rate calculation

The algorithm to calculate a timesheet records rate works by summing up scores, where the highest score wins:

  • Activity rate: 5 points
  • Project rate: 3 points
  • Customer rate: 1 points
  • User specific rate: +1 point

This leads to the following decision matrix:

  Activity rate Project rate Customer rate
None-user rule 5 3 1
User specific 6 4 2

If no rate can be found, the users hourly-rate preference will be used to calculate the records rate. In case that the users hourly-rate is not set or equals 0, the records rate will be set to 0.

The timesheet rate calculation is based on the following formula:

  • Fixed rate: $fixedRate
  • Hourly rate: $hourlyRate * ($durationInSeconds / 3600) * $factor

Please read the rate multiplier documentation to see how you can apply configurable multiplying factors based on the day.

Edit rates

You find more information how and where you can edit the different rates types in these chapters: