Some customers prefer to run Kimai internally but don't want to miss out on professional support. I'm pleased to assist you and offer a support plan for self-hosted installations.

Direct Contact

Email support and video calls are available for paying customers.

I offer competitive pricing so you can focus on your business. I assist with your questions, installation and upgrades of your Kimai installation.

Cloud Customers

Email support is available to paying Cloud customers.

Cloud customers can expect responses within 24 hours, Monday to Friday between 10am and 4pm CET (excluding public holidays).


There is no email support available for free, self-hosted installations.

Community support on GitHub usually responds quickly. Please search the existing issues to see if your problem has already been solved.

Support call with screen sharing

If you would like an introduction to Kimai or support with updates etc., you can book a paid screen sharing session with the developer, Kevin Papst. When you select a time slot, you will be redirected to a Stripe payment page, after which you will receive an invitation to the session.

If you are unable to attend your appointment, you must cancel at least 24 hours in advance so that it can be rescheduled. No refunds will be given.

Ready to get started?