Kimai
技术支持
一些客户倾向于内部运行Kimai，但不想错过专业支持。我很高兴为自托管安装提供支持计划。
直接联系
付费客户可以使用电子邮件支持和视频通话。
我提供竞争力的定价，以便您专注于您的业务。我将协助您解决问题，安装和升级Kimai。
云端客户
付费云客户可使用电子邮件支持。
云客户可以在中欧时间（CET）周一至周五的10:00至16:00之间（不包括公共假期）内收到回复。
社区
对于免费的自托管安装，没有提供电子邮件支持。
GitHub上的社区支持通常会迅速回应。请搜索现有问题，看看您的问题是否已经得到解决。
带屏幕共享的支持电话
如果您需要Kimai的介绍或更新等支持，您可以预订与开发者Kevin Papst的有偿屏幕共享会话。 选择时间槽后，您将被重定向到Stripe支付页面，之后您将收到会话的邀请。
如果您无法参加预约，您必须提前至少24小时取消预约，以便可以重新安排。不提供退款。
安装和更新支持
想使用 Kimai 但不知道如何在您的服务器上安装它？
Although all necessary steps are documented, they may cause problems for users who are not familiar with server systems. In 25+ years of work experience I have seen a lot of different server systems and know that it is not always easy to integrate new software into your existing setup.
If you want to hire the Kimai developer for installation or updates, please get in touch via email.
Required information
Depending on the type of setup, I might ask you for different types of credentials and information. These might be:
- SSH connection details and user account
- the database connection and account
- a prepared domain with SSL certificate
- login to your hosters web interface
If you use a shared hoster and don’t know what all that means, don’t worry - just drop me an email.
Pricing
- Updates take roughly 30-60 minutes
- Migration from Kimai v1 takes around 2 hours
- Installation takes around 1-2 hours (depending on your setup / hoster)
- I offer a recurring update service, so you always have the latest version of Kimai
自定义插件开发
想要拥有 Kimai 没有的特殊功能吗？我可以为你开发！
Please contact me via support@kimai.org if you want to:
- send regular statistics to your customers
- generate additional reports for the work of your users and projects
- connect your invoicing software with Kimai
- login with your kiosk terminal
- or have other funky ideas how to make your time-tracking experience even better
