Payments

You can use the trial phase and the free plan without providing any payment information. Payment details are only required when subscribing to a paid plan.

SEPA Direct Debit

Customers with a European bank account can authorize a SEPA direct debit mandate.

Credit Cards

We accept major credit cards including Visa, Mastercard, American Express, Discover, Diners, and others.

Payment

Starter and Professional Plans

These are prepaid plans. You select the number of licenses you need and pay for them upfront.

If you need additional licenses, you can purchase them at any time. The cost is prorated — you only pay for the remaining time in the current subscription period.

You may cancel your subscription up to the last day before the renewal date. Once your subscription expires, no further invoices will be issued.

Plus and Premium Plans (Deprecated)

These plans were deprecated in January 2024 and are no longer available for new subscriptions. Pricing is based on the plan and the number of registered users. You can adjust the number of users at any time, and billing occurs in arrears: invoices are issued at the end of each billing period.

If you cancel your subscription, a final invoice will be issued after it expires.

Billing Period

Billing occurs on a monthly or annual basis. The billing date corresponds to the date you first subscribed to the plan. For example, if you subscribe on December 26th, subsequent invoices will be issued on the 26th of each month.

If you need billing on a specific date (e.g., the first of the month), please subscribe on that date or contact support for assistance.

Trial Period

For an extended trial period or additional trial users, please contact support.

EU Reverse-Charge and Taxes

Kimai Cloud falls under “Electronically Provided Services / Data Processing” and applies the Receiver Location Principle.

• The tax regulations of Austria apply.
• A valid VAT ID is required to issue an EU reverse-charge invoice.
• The tax number you provide will always appear on your invoice.

Kimai Cloud is designed for B2B customers.

• EU business customers with a VAT ID receive reverse-charge invoices.
• Our business is based in Austria, so Austrian customers always receive invoices including Austrian VAT.
• EU customers without a VAT ID receive invoices with their local VAT rate (under the OSS / One-Stop Shop program).

How payment data is stored

We use Stripe to securely manage your payment data. Your payment details (credit card number and CVC, or IBAN for SEPA) are never transmitted to our servers.

Stripe has access to certain non-sensitive data for informational and fraud prevention purposes:

• The card issuer (credit card) or bank details (SEPA), including country
• Expiration date (credit card)
• Last four digits of the card (credit card) or IBAN (SEPA)